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FREQUENTLY ASKED QUESTIONS

BOOK THROUGH OUR WEB SITE | EXCLUSIVE CONDITIONS

BEST PRICE GUARANTEED, ALWAYS

We guarantee you the best price

WE INCLUDE BREAKFAST AT NO EXTRA COST

Except in the apartments
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FREE AND FLEXIBLE CANCELLATION POLICY

Free of charge up to 2 days 

ALL AVAILABLE ACCOMMODATION

Choose yours

FAQ | FREQUENTLY ASKED QUESTIONS

We solve all the doubts and the most common questions that our guests usually have when they make their reservation. Breakfast times, check-in and check-out times, spa rules… Common doubts about your experience at our hotel in Urdaibai during your stay. If you have any other queries, we are at your disposal through the contact form, by phone or through our profiles on social networks.

INFORMATION ABOUT OPENING HOURS
  • Check in – check out:

Check in from 3pm; Check out before 12pm. If you are going to arrive later than 22:00H, please let us know in advance so that we can organise it.

  • Reception

Reception hours are from 8am to 10pm. Outside these hours, we will be available on our telephone in case of any emergency.

  • Breakfast

Breakfast timetable: From 8 to 11am.

INFORMATION ABOUT DISCOUNTS ON THE WEB
  • Best price guaranteed on the web, always.

Booking through our website we always guarantee you the best price for your reservation. In addition, if you find it cheaper on another website, with the same conditions, we will keep the best price and refund the difference.

  • Free breakfast

Booking through the web we will give you free breakfast valued 7,5€ per person and night.

  • Discounts for long stays

For bookings of four or more nights we include free access to the spa for two people.

  • Flexible cancellation

Free cancellation up to 3 days before arrival. Up to 5 days before arrival in July and August.

SPA BOOKING INFORMATION
  • Spa access and opening hours

Always private access by appointment.

Access is for 1 hour and the spa is open from 9am to 9pm. Therefore, if you book a package with spa, it is necessary to book the time as soon as possible (when you make the reservation) to try to ensure the time that most interests you if we have it available at that time.

OTHER INFORMATION OF INTEREST
Do you have parking?

We have free private and outdoor parking at the accommodation available to all guests.

How far are the restaurants?

A 3 minute drive from the beaches of Laga and Laida you will find several restaurants for lunch or dinner.

Is there free Wifi in the hotel?

Yes, both in the rooms and in the common areas.

Do you have chargers for electric cars?

Yes, in the hotel parking lot we have two Trydan v2c model electric car chargers with 2×22 kw power. You can see all the information by clicking here.

MAKE YOUR RESERVATION AT THE BEST PRICE AND TAKE ADVANTAGE OF THE BENEFITS ON OUR OFFICIAL WEBSITE