FREQUENTLY ASKED QUESTIONS
BOOK THROUGH OUR WEB SITE | EXCLUSIVE CONDITIONS
BEST PRICE GUARANTEED, ALWAYS
WE INCLUDE BREAKFAST AT NO EXTRA COST
FREE AND FLEXIBLE CANCELLATION POLICY
Free of charge up to 2 days in advance
ALL AVAILABLE ACCOMMODATION
FAQ | FREQUENTLY ASKED QUESTIONS
We solve all the doubts and the most common questions that our guests usually have when they make their reservation. Breakfast times, check-in and check-out times, spa rules… Common doubts about your experience at our hotel in Urdaibai during your stay. If you have any other queries, we are at your disposal through the contact form, by phone or through our profiles on social networks.
INFORMATION ABOUT OPENING HOURS
- Check in – check out:
Check in from 3pm; Check out before 12pm. If you are going to arrive later than 22:00H, please let us know in advance so that we can organise it.
Reception hours are from 8am to 10pm. Outside these hours, we will be available on our telephone in case of any emergency.
Breakfast timetable: From 8 to 11am.
INFORMATION ABOUT DISCOUNTS ON THE WEB
- Best price guaranteed on the web, always.
Booking through our website we always guarantee you the best price for your reservation. In addition, if you find it cheaper on another website, with the same conditions, we will keep the best price and refund the difference.
- Free breakfast
Booking through the web we will give you free breakfast valued 7,5€ per person and night.
- Discounts for long stays
For bookings of four or more nights we include free access to the spa for two people.
- Flexible cancellation
Free cancellation up to 3 days before arrival. Up to 5 days before arrival in July and August.
SPA BOOKING INFORMATION
- Spa access and opening hours
Always private access by appointment.
Access is for 1 hour and the spa is open from 9am to 9pm. Therefore, if you book a package with spa, it is necessary to book the time as soon as possible (when you make the reservation) to try to ensure the time that most interests you if we have it available at that time.
OTHER INFORMATION OF INTEREST
We have free private and outdoor parking at the accommodation available to all guests.
How far are the restaurants?
A 3 minute drive from the beaches of Laga and Laida you will find several restaurants for lunch or dinner.
Is there free Wifi in the hotel?
Yes, both in the rooms and in the common areas.