FAQ | FREQUENTLY ASKED QUESTIONS
We solve all the doubts and the most common questions that our guests usually have when making their reservation. Breakfast, check-in and check-out times, spa rules … Common doubts about your experience in our hotel in Urdaibai during your stay. If you have any other questions, we are at your disposal through the contact form, by phone or through our profiles on social networks.
Check in – check out:
span > Check in to from 3:00 PM; Check out at before 12: 00H. If you are arriving later than 10 pm, please let us know in advance so we can organize.
Reception hours are from 08:00 to 22:00. Outside of these hours, we will be available on our phone in case of any urgency.
Breakfast hours : From 08:00 a.m. to 11:00 a.m.
Best price guaranteed on the web, always
By booking through our website, we always guarantee the best price for your reservation. Also, if you find it cheaper in another web portal, with the same conditions, we will keep you the best price and we will refund the difference.
Booking through the website we give you breakfast valued at € 7.5 / person and night
Discounts for long stays
For reservations of four or more nights we include free access to the spa for two people
As an advantage through our website and Anti COVID measure to guarantee your peace of mind, we offer you free cancellation at no cost at any time
Access to the spa and schedules
Always private access by appointment.
Access is 1 hour and the operation of the spa is from 9 to 21 hours. Therefore, if you reserve a pack with spa, it is necessary reserve the time as soon as possible (when you make the reservation) to try make sure the most time interest you if we have it available at that time.
Do you have parking?
span > We have p free private and external arking in the accommodation < / span> available to all clients.
How far are the restaurants?
span > A 3 minutes by car from the beaches of Laga and Laida You will find several restaurants for lunch or dinner.
What do we do if the hotel industry is closed due to time restrictions?
span > We have in the hotel a s sandwich service, sandwich , pizzas and drinks while restrictions last in the hospitality industry. You can also buy food in the supermarket if you prefer and here we will leave you plates, cutlery or whatever you need. And you can of course use the space of the breakfast tables. Another option is to take take out from a restaurant that offers it and bring it to the hotel.
Is there free Wi-Fi in the hotel?
YES, both in the rooms and in the common areas